Return Policy

Last updated:

1. Overview

At Thefrynnryghun, we want you to be satisfied with your purchase of Ease & Pulse. This Return Policy outlines the terms and conditions under which you may return products and request a refund. This policy is in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Statutory Rights

As a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015. These include the right to receive goods that are of satisfactory quality, fit for purpose, and as described. Nothing in this Return Policy affects your statutory rights.

3. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason. The cancellation period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) physically receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do so by:

  • Sending an email to: help-center@thefrynnryghun.world
  • Writing to us at: 100 Princes Street, Edinburgh, EH2 3AA, United Kingdom

4. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

  • The product must be unused and unopened, in its original sealed packaging.
  • The return must be initiated within 14 calendar days of receiving the product.
  • The product must be returned in the same condition in which it was received, with all original labels and packaging intact.
  • You must provide your order confirmation or proof of purchase.

For hygiene and safety reasons, we are unable to accept returns of dietary supplement products that have been opened or where the seal has been broken, except where the product is defective or not as described.

5. Defective or Incorrect Products

If you receive a product that is defective, damaged, or not as described, please contact us as soon as possible. In such cases, we will:

  • Offer a full refund, including the cost of return postage.
  • Arrange for a replacement product to be sent if available and if you prefer.

Please email us at help-center@thefrynnryghun.world with a description of the issue and, where possible, photographic evidence. We will respond within 2 business days.

6. How to Return a Product

To initiate a return, please follow these steps:

  • Contact us at help-center@thefrynnryghun.world to notify us of your intention to return the product and provide your order details.
  • We will confirm your return request and provide you with return instructions, including the return address.
  • Pack the product securely in its original packaging and send it to the address provided.
  • We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

7. Return Shipping Costs

  • Change of mind returns: You are responsible for the cost of return shipping.
  • Defective or incorrect products: We will cover the cost of return shipping. Please contact us before returning the product so we can arrange this.

8. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 14 days of receiving the returned product.
  • Refunds will be issued to the original payment method used for the purchase.
  • The refund amount will include the price of the product and, where applicable, the cost of standard delivery.
  • If you chose a delivery method more expensive than standard delivery, we will refund only the standard delivery cost.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check your bank account or payment method statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after these steps, please contact us at help-center@thefrynnryghun.world.

10. Exchanges

We do not currently offer direct product exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

11. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or where the seal has been broken (unless defective).
  • Products returned after the 14-day cancellation period.
  • Products that have been damaged by the customer through misuse or improper storage.

12. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect orders placed before the date of the update.

13. Contact Us

If you have any questions about this Return Policy or need to initiate a return, please contact us:

  • Email: help-center@thefrynnryghun.world
  • Address: 100 Princes Street, Edinburgh, EH2 3AA, United Kingdom